The work of getting people to use the system as designed: communication, training built on your own processes, and the unglamorous business of finding who has quietly kept a spreadsheet.
From the start, not near go-live. Change work added in the last month before cutover is training, and training alone does not shift a process people have reasons to avoid.
Put these in the engagement letter rather than the kick-off meeting. Each one is a thing that is awkward to ask for later and cheap to ask for now.
A stakeholder map with named resisters and the reason each resists, which is usually rational.
Training built on your configuration and your data, delivered by role.
Measures of adoption after go-live, agreed before it, with someone accountable for reading them.
Super-user or champion structure named to individuals, with time formally allocated.
A plan for the workarounds that will appear anyway, and how they get surfaced rather than hidden.
Day rate or a fixed fee per phase, often the first line cut when a budget tightens — which is why it is worth contracting separately from the build.
Stackmark publishes no day rates. Nobody in this market posts them, an adviser’s rate varies more by who is assigned than by the firm, and a range we made up would be exactly the invented figure we refuse to print for licences. Ask two firms for a fixed fee on the same written scope; the comparison is the number you actually need.
Firms whose own site names this work, alphabetical. A listing is a documented claim by the firm, not a recommendation by us, and there is no tier, rating or paid placement anywhere on this page.
Its own wording: “ERP Selection”, “ERP Strategy & Planning”, “ERP Implementation”, “Business Process Transformation”
Its own wording: “ERP Selection & Implementation”, “ERP Project Recovery”, “Expert Witness Services”, “Digital Transformation”
Its own wording: “ERP Technology Selection”, “ERP Implementation”, “ERP Recovery”, “Organizational Change Management”
The page on each firm’s own site that names the service, and the date we read it. The reading of those pages — which of our seven services a firm’s wording maps to — is Stackmark’s, which is why the firm’s own words are printed above.