Stabilising an implementation that is failing: establishing what is actually built, what the remaining work really is, and whether the sensible move is to finish, restart, or stop.
When dates have slipped more than once with the same explanation, when the integrator’s status is green and the users say otherwise, or when a go-live has happened and the business cannot close its books.
Put these in the engagement letter rather than the kick-off meeting. Each one is a thing that is awkward to ask for later and cheap to ask for now.
An assessment phase priced and contracted separately from any remediation, so the diagnosis is not sold by whoever will do the fixing.
A written baseline of what exists today, tested rather than reported.
The option to recommend stopping, stated in the engagement letter as an acceptable outcome.
A remediation plan with a critical path you can read, and a re-forecast that includes the cost of the recovery itself.
Findings on why it failed, whatever they implicate, including your own governance.
A fixed fee for the assessment, then a day rate for the remediation. Recovery work priced as a share of the salvaged programme is a bad idea for the same reason a contingency selection fee is.
Stackmark publishes no day rates. Nobody in this market posts them, an adviser’s rate varies more by who is assigned than by the firm, and a range we made up would be exactly the invented figure we refuse to print for licences. Ask two firms for a fixed fee on the same written scope; the comparison is the number you actually need.
Firms whose own site names this work, alphabetical. A listing is a documented claim by the firm, not a recommendation by us, and there is no tier, rating or paid placement anywhere on this page.
Its own wording: “ERP Selection”, “ERP Strategy & Planning”, “ERP Implementation”, “Business Process Transformation”
Its own wording: “ERP Selection & Implementation”, “ERP Project Recovery”, “Expert Witness Services”, “Digital Transformation”
Its own wording: “ERP Technology Selection”, “ERP Implementation”, “ERP Recovery”, “Organizational Change Management”
The page on each firm’s own site that names the service, and the date we read it. The reading of those pages — which of our seven services a firm’s wording maps to — is Stackmark’s, which is why the firm’s own words are printed above.